Returns Policy Soleilclo
Returns
All of our products are made with care and using the highest quality materials. In the rare event that you are unsatisfied with the product, you may return it within 7 days from the date of delivery.
A return request can be raised by mailing us at customercare@soleilclothing.com. We will organize a reverse pickup for you through our courier partner.
- Products must be returned unused and unworn, with the original tags and packaging intact.
- Refunds will be through store credit only. Store credit is valid for 6 months.
- Once we receive the product, we will conduct a quality check. If the item is found to be altered, damaged or soiled, it will be sent back to you and no refund will be provided.
- For hygiene reasons, the following items are not eligible for return, exchange or refund:
- All products under SALE are not valid for any exchange or return
- Baby diapers and diaper covers
- Baby wraps
- Baby bloomers
- Wipes and burp clothes
Soleil will not be liable for any damage that takes place in transit.
EXCHANGES:
Requests to exchange the product for a different size/colour will be accepted within 7 days from the date of delivery.
An exchange request can be raised by mailing us at customercare@soleilclothing.com. We will organize a reverse pickup for you through our courier partner. Soleil will not be liable for any damage that takes place in transit.
Products must be sent back unused and unworn, with the original tags and packaging intact.
Refunds will be through store credit only. Store credit is valid for 6 months.
Once we receive the product, we will conduct a quality check. If the item is found to be altered, damaged or soiled, it will be sent back to you and no exchange or refund will be provided
- Products can only be exchanged for the same style in a different size or colour.
- If the size/colour you requested is out of stock, we will refund the full amount for the product via store credit, which is valid for 6 months.
- We will honour up to one exchange request per product.
- For hygiene reasons, the following items are not eligible for return, exchange or refund:
- All products under SALE are not valid for any exchange or return
- Baby diapers and diaper covers
- Baby wraps
- Baby bloomers
- Wipes and burp clothes
In case the product arrived defective or damaged, it must be reported to us within 24 hours from the time of delivery.
Soleil will not be liable for any damage that takes place in transit.
CANCELLATIONS:
We accommodate cancellation requests up until the point the product has been dispatched. In the event that the cancellation was successful, we will refund the amount via store credit, which is valid for 6 months.
Store credit will be sent to you once the return is received and accepted by us.
Discount codes once used cannot be reused. Store credit will reflect the price paid after discount.
Items on sale cannot be returned.
